Changing ferry tickets based on shipping companies’ policies requires the customer's physical presence and printing of all tickets belonging to the same code.
If you have received the ferry tickets :
- Any change can be made only with the customer’s presence at an authorized agency at the port or at the shipping company’s office
If you haven’t received the ferry tickets :
- You may change your ticket with the customer’s presence authorized agency at the port or at the shipping company’s office
- Request a change at Viva.gr. Once the process takes place you will receive the new tickets via courier at your own expense, in addition to the change cost (€ 3.50 in Attica or € 7.00 outside Attica) as it is not currently available for all ferry companies e-ticket for the change.
Viva.gr for each complete request for cancellation / change of ferry ticket (if allowed by the policy of each ferry company) charges 3 € per ticket in addition to the possible cost of change that will arise from each ferry company (if there is a change of fare due to unavailability) .
IMPORTANT INFORMATION: The registration of your request does not imply its automatic implementation. To complete the process, the following should be done: A customer service representative will process your request. If change is possible, you will be sent an email with additional instructions. Once you accept by replying to the email, the change will be completed.
Cancellation / Changes Department is operating from Monday to Friday from 10:00 to 18:00. Requests for ticket changes / cancellations can only be processed within this time.